The Workplace Grid

The workplace grid is the area where requests and their responses are managed. We reach it from the tool strip menu by clicking the workplace icon

The workplace icon.

Clicking the workplace icon opens the workplace

The workplace grid.

When populated with a few inquiries, the workplace looks like this:

11.3 ec populated grid

Each eligibility request is presented as a single row. Columns identifying the Payor, Subscriber, Subscriber ID, and Subscriber's Dependent (if any) describe the eligibility request each row represents. The column to the far right, the Status column, identifies the current state of the eligibility request; that is, whether it has been sent, properly received and responded to, etc. The different statuses are described below. You can also verify what a status icon means by hovering the mouse pointer over it. A tool-tip describing the request status will appear.

The request status tool-tip clarifies what each status icon means.

Workplace Eligibility Requests Icons

11.5 ec 0_complianceFail Record has errors - Eligibility request has failed compliance check.

11.6 ec 1_compliancePass Record is ready to be sent - Eligibility request has passed compliance check and is ready to be sent.

11.7 ec 2_sendFail Record was not sent - Eligibility request was not sent, sent incorrectly, or the receiving service did not acknowledge the request.

11.8 ec 3_sendSuccess Record was sent successfully - Eligibility request was correctly sent and a receipt confirmation was received. Not applicable to requests sent in RealTime mode.

11.9 ec 4_999Received 999 received - Eligibility request was answered with a 999.

11.10 ec 5_rejected Record rejected - Eligibility request has been rejected by receiving service.

11.11 ec 6_responseReceived Response received - Eligibility request has been answered. Response is ready.