<< Click to Display Table of Contents >> Navigation:  Working with Requests > The Workplace Grid

Clicking the workplace icon opens the workplace

 

 

When populated with a few requests, the workplace looks like this:

 

 

Each Authorization Request is presented as a single row. Columns identifying the Payor, Subscriber, Subscriber ID, and Subscriber's Dependent (if any) describe the Authorization Request each row represents. The column to the far right, the status column, identifies the current state of the Claim Status Authorization Request; that is, whether it has been sent, properly received and responded to, etc. The different statuses are described below. You can also verify what a status icon means by hovering the mouse pointer over it. A tool-tip describing the request status will appear.

 

 

Workplace Authorization Authorization Requests Icons

Record has errors - Authorization Request has failed compliance check.

Record is ready to be sent - Authorization Request has passed compliance check and is ready to be sent.

Record was not sent - Authorization Request was not sent, sent incorrectly, or the receiving service did not acknowledge the request.

Record was sent successfully - Authorization Request was correctly sent and a receipt confirmation was received. Not applicable to requests sent in RealTime mode.

999 received - Authorization Request was answered with a 999.

Record rejected - Authorization Request has been rejected by receiving service.

Response received - Authorization Request has been answered. Response is ready.

Authorization Request was not found for this Response - Authorization Request was not found.