Navigation:  Getting Started > Requesting Support

How can I request support?

If you need assistance with an issue or have any questions about any of our products, there are multiple ways you can reach our support team:

 

Support

Visit our website (https://www.HIPAAsuite.com/) and click the "Support" tab. You will see different options for reaching out to us:

 

 

Make Payments

If you need to make maintenance or product payments, you can complete them through this portal.

 

Email Us

Under the "Email Us" portal, you can see the customer support email, which you can copy and paste to your email provider. Alternatively, selecting "Click Here" will redirect you to fill out our contact form.

 

 

Call Us

This portal will show our phone numbers to which you may call us for assistance.

 

Chat With Us

If you need a faster response, you may chat with our support team within office hours.

 

Request a Trial Extension

If you want to request a trial extension for one of our products, the "Trial Extension" portal allows you to select the product you want. Then, enter your email and click "Submit" to receive the extension (see Trials and Trial Extensions).

 

 

Submit Error Ticket

For specific issues related to the applications or IT-related situations, you may submit a ticket by filling out the error ticket form.

 

Contact Us Form

Visit our website (https://www.HIPAAsuite.com/) and hover your pointer over the "Support" tab. Then, click on the "Contact Us" option.

 

 

You will be redirected to the contact form page, where you can describe any issue or question with your product.