<< Click to Display Table of Contents >> Navigation:  Working with Responses > Answering an Individual Request

How can I respond to an individual request?

 

To answer an individual request, select a row in the list of eligibility results and click the "Start Responses" button at the bottom of the screen.

 

 

When we double-click a line in the request grid or click the "Start Responses" button, the following split screen will come up that lists, in detail, all the information contained in the request on the left side and has the tools to create the answer on the right. Since the incoming data cannot be changed, is makes sense to display the request in a report form and visually separating the request from the response.

 

 

Here one can see the details of the request starting with envelope data, the organization that has the desired information, the requesting provider with all his information is below, followed by subscriber information as well as dependent information if the patient is not the subscriber. The details of request are then displayed in the grid below. This particular request has 1 request line.

 

 

We have several options to answer this request